Three weeks post-discharge the cardiologist office has “no record”

At Tom’s first follow-up appointment with the cardiologist that performed the stent procedure, his medical staff indicated they had no record of him. The nurse asked, “Who are you?, Why are you here? Do you have the correct office?”. She returned with a blank sheet of paper and asked Tom to “start from the beginning, and explain everything in detail”. Neither the the cardiologist or his primary care physican, Dr, Gregory Morrissey, made an effort to see Tom after the incident.